Introduction
Most organizations automate the wrong things. I find what should never have been manual, and remove it where it starts.
Before writing any code, I map what is actually happening: where work queues for the people doing it, what gets pushed into tribal knowledge, and what already shows up in tickets, alarms, and half-maintained runbooks. The outcome is friction removed at the source: tight where the stack needs proof, plain where people need to act, and written down where the next rotation should not depend on memory.